Returns

Click the links below for information about returning items you bought from this website.

• General Returns Policy
• Refunds
• Non Returnable Items
• Partial Refunds
• Cancellations

You may return most new, unopened items sold on this website within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Items that are opened or returned more than 30 days after delivery may have special policies (see below.)

Items that are Not Returnable

We do not accept returns of the following items:

• Computer laptops and desktops more than 30 days after delivery.
• Any product missing the serial number or UPC.
• Downloadable software products.
• Gift certificates.

Partial Refunds

Partial Refunds will be issued for the following items:

• Most items that are returned more than 30 days after delivery.
• Any item that has obvious signs of use.
• Any opened laptop or desktop computer. A 15% restocking fee will apply.
• Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened/taken out of its plastic wrap. (If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted.)
• Any item not returned in the condition it was received.

Cancellations

You may cancel your order before it has shipped (generally 12 to 24 hours after you place your order). After your order has shipped, you may return it to us unopened, and we will refund your payment in full. You only need to pay for shipping back to us.